Table Of Contents
 

Templates Section (Admin Only)

TEMPLATES SECTION (Admin Only)

All your templates for threads and tickets are available here for creation, editing, and deletion. Your templates are sorted by their type. Click on the button of the template type you want to list.

To create a new template

    1. Right click your mouse and select Create Template, or click the New button at the top.
    2. Enter your Template Name.
    3. Select your Template Type.
    4. Enter the body of your template, and how you want it to look.
    5. Click on the Create button to complete your new template creation.
    6. The new template appears in your list of templates afterwards.

To edit a template:

    1. Find the template in the list you want to edit.
    2. Click on the Edit button to the right of it.
    3. Modify the values of the fields (same as New Template) and click on Update.

To delete a template:

    1. Find the template in the list you want to delete.
    2. Click on the Del button to the right of it, and verify you want to delete that template.