Table Of Contents
 

Users (Admin Only)

This section allows you to manage and edit users and their rights. Users are your ticketing customers (ordinary users), staff and administrators of the system.  Each specific group can be accessed in list form via the buttons of the same name at the top of this page.

New button lets you create a new user.  If you click on New while viewing Staff members or Administrators, those values are pre-selected for you in the new user form.

Find button lets you search for a specific user, staff member, or administrator, based upon the Search Type (which are currently First Name, Last Name, or Email Address).

RIGHT MOUSE: Note this area allows you a right mouse content sensitive menu.  When you click on the right mouse you can delete, edit, create or view a USER. YOu can also reference tickets assigned to that user. The menu also includes refresh to reload the screen.

Ordinary Users

The following fields appear in the listing of ordinary users to the system: 

First Name
First name of the user
Last Name
Last name of the user
Email
Email address/username of the user
Password
Password for the user
Staff
Is this user a member of the staff (Y/N)
Admin
Is this user an administrator (Y/N)
Buttons
RT
See referenced tickets to the user.
Del
Delete user from database
Edit
Edit the user's information (similar layout to Edit My Profile screen)
View
Tab-based representation of the user's information.

*Note: With the exception of administrators, all users' passwords are visible in the table.

Staff

The fields that appear for the listing of staff members is the same as ordinary users, with the only exception being no RT button.

Administrators

The fields that appear for the listing of staff members is the same as ordinary users, with the only exception being no RT button.